Last time we have talked about learning our SecondEGO chatbot with Patterns. Today we will see how to rise chatbot to advert it to visitor. We will use triggers. As developers say – trigger is automated proactive conversation invitation.Triggers tab isn’t available in Free package. You can change your package to 30-Day Trial or start…
This article will explain one of the most important part of SecondEGO - Patterns tab. In this tab we will prepare instructions for chatbot to detect what visitor is asking. If we understand the question, then chatbot can response with right answer. And chatbot conversation is just about that.Article is a little longer, but it…
Let's start with learning your SecondEGO chatbot. Today we will check two uncomplicated tabs (Train/Messages and Train/Templates).First tab (Messages) is very simple to understand. It contains welcome messages and answers to unrecognized questions.Welcome message appears when chatbot is opened. If your message list is empty, chatbot starts with empty window. Your chatbot will be more…
Usually chatbots doesn’t know nothing at the beginning. You have to learn them to answer on visitors’ questions. SecondEGO provides some nice features to help you learning your chatbot. One of them are predefined knowledge modules.In this tab you can select predefined knowledge modules to be used by your Virtual Agent. The number of available…
Probably visiting Customize tab will be one of the first thing to do after creating your chatbot with SecondEGO. Here you can change some rudimental characteristics of your chatbot. Let’s see them.1. Name – you can choose any name you wish. There is no limitation, so you can even have two (or more) chatbots with the…
Chatbot (also known as virtual agent) is a program which simulate intelligent conversations with human. The primary reason for using a chatbot is reducing support costs in businesses (customer sevice, helpdesk, artificial intelligence), but it can be fun also, if you will create one for your website. Chatbot with knowledge management is the primary key…
What is Virtual Agent?A Virtual Agent is an automated system that provides answers to customers' questions. It acts as a real-life sales or support agent and improves online customer experience by providing instant help to your website's visitors, its advantages being speed, effectiveness, low costs and trainability.Virtual Agent matches natural language questions with correct answers.The…
I really like cloud services. Especially for syncing. With syncing all my work to the cloud, I don’t have worries if my backup is up to date. Classic backup disk is still here, but it takes more time to control all things about it. I use cloud storage for many years. One of the best…