What is a chatbot?A chatbot is a service, powered by rules and artificial intelligence, that you interact with via different channels (chat interface, widgets, Facebook Messenger...). It can converse with humans to answer questions or guide them to get the solution or find an appropriate product.Do I need a chatbot?Chatbots can guide our potential customers…
Here is the latest tab on SecondEGO Dashboard. On this tab you can see some basic information about your chatbot. You can also disable/enable it. But the most important thing on this tab is light indicator.A small light shines near the tab name (upper right). It indicates the status of your chatbot. The explanation of…
After chatbot is implemented on your website, analytics is very handy tool to check what is going on. You won’t just see what questions was unanswered, you will also see what visitors are really searching for and what problems they have. In today’s world this is one of the most important information for website owners.…
Site search is very powerful function. We will describe it's fundamentals today. You can use this function only, if your chatbot belongs to Business or Trial package.What is Site search anyway?It is intelligent website text search which uses two different but complementary approaches:1. Advanced text search on website. It is usual text search with word forms…
Last time we have talked about learning our SecondEGO chatbot with Patterns. Today we will see how to rise chatbot to advert it to visitor. We will use triggers. As developers say – trigger is automated proactive conversation invitation.Triggers tab isn’t available in Free package. You can change your package to 30-Day Trial or start…
This article will explain one of the most important part of SecondEGO - Patterns tab. In this tab we will prepare instructions for chatbot to detect what visitor is asking. If we understand the question, then chatbot can response with right answer. And chatbot conversation is just about that.Article is a little longer, but it…
Let's start with learning your SecondEGO chatbot. Today we will check two uncomplicated tabs (Train/Messages and Train/Templates).First tab (Messages) is very simple to understand. It contains welcome messages and answers to unrecognized questions.Welcome message appears when chatbot is opened. If your message list is empty, chatbot starts with empty window. Your chatbot will be more…
Usually chatbots doesn’t know nothing at the beginning. You have to learn them to answer on visitors’ questions. SecondEGO provides some nice features to help you learning your chatbot. One of them are predefined knowledge modules.In this tab you can select predefined knowledge modules to be used by your Virtual Agent. The number of available…